1. General Questions
What is WordPress?
WordPress is a free and open-source content management system (CMS) based on PHP and MySQL. You can use WordPress to setup your own website quickly.
What is a WordPress theme?
A WordPress theme changes the design of your website, often including its layout. Changing your theme changes how your site looks on the front-end, i.e. what a visitor sees when they browse to your site on the web.
Do your themes work on WordPress.com?
No, our WordPress themes only work on self-hosted WordPress sites.
Could you help to install WordPress theme?
Yes, we can. We can help you with theme installation for free. Please contact us for the service.
Do you have any discounts / coupon codes?
Yes, please contact us and request an exclusive discount code.
2. Theme Questions
Can I translate your theme to my language?
Yes, all of our themes are translation-ready, you can translate the theme to your language easily.
Are your themes SEO optimized?
Yes, all of our themes are built with the best practices of SEO. Many customer got better site ranking in search engines after using our themes.
Can I use your themes for my clients?
Yes, you can use our themes for unlimited clients. There is no limitation.
Are your themes compatible with the latest WordPress?
Yes, we upgrade our themes frequently to make sure that all themes are bug free and 100% compatible with the latest WordPress version.
How do you provide theme support?
We provide lifetime unlimited theme support to all our customers. There is no additional cost.
3. Membership Questions
Can I buy a single theme?
Yes, you can buy a single theme.
How long can I get theme updates & support?
Once you become our customer, you will get lifetime theme updates & support.
Can I resell my membership?
No, you’re not allowed to resell your membership, and it’s useless to do so. Our advanced member system will lock your account/membership if there is any unusual access logs.
4. Payment Questions
What payment method do you accept?
We currently accept PayPal and Credit/Debit Cards.
I don’t have PayPal and credit card, how can I join?
You can contact us for other payment solutions.
My payment was rejected, why?
Our payment processors have very strict fraud-prevention rules.Please use your own card to make the payment, also make sure that the billing address is in the same country/region of your IP address. If the problem still exists, just contact us for solutions.
I have paid but I didn’t get any conformation email?
Normally the confirmation email will arrive at your email inbox in minutes, if you still don’t get it, you may: 1) Check the spam folder of your email inbox. 2) Feel free to contact us and we’re alway glad to help.